Do not index
Do not index
UX Design vs Service Design
UX Design (User Experience Design)
Focuses on the interaction between users and a specific product or service.
Aims to create seamless, intuitive, and enjoyable experiences.
Primarily concerned with digital interfaces such as websites, apps, or software.
Involves elements like:
Service Design
Focuses on the end-to-end experience of a service, considering both customer and service provider.
Designs the entire service journey across multiple touchpoints.
Ensures all interactions (digital, physical, or human) are:
- Cohesive
- Efficient
- Aligned with user needs
Takes a holistic approach: addresses both front-end (customer-facing) and back-end (operational) aspects of a service.
In short
UX design is about optimising the user experience with a product or interface.
Service design looks at the overall service experience, ensuring that all parts of the service delivery process work together smoothly.
